Refund Policy

At GGWTB, we are committed to delivering exceptional virtual gaming products and services. To ensure transparency, consumer protection, and strict adherence to global merchant standards, this Refund & Return Policy clearly defines the terms, conditions, timelines, and procedures for refunds.

1. General Policy & Eligibility

Due to the digital and consumable nature of game items, in-game currencies, accounts, and boosting services, we accept returns and refunds for defective or unfulfilled products only.

We do not accept returns, cancellations, or refunds for non-defective reasons (e.g., buyer's remorse, accidental orders after full delivery, or changing your mind once services are rendered).

Eligible Situations for Refunds (Defective / Service Failure):

You are entitled to a full or partial refund under the following circumstances:

• Non-Delivery: Your order was not delivered within the guaranteed delivery timeframe.
• Defective / Incorrect Products: The delivered item, account, or code is defective, invalid, expired, or does not match the product description on GGWTB.
• Partial Delivery: If only a portion of your ordered items/services is completed, you are eligible for a prorated partial refund for the unfulfilled portion.
• Service Cancellation Prior to Delivery: If you request cancellation before our delivery team has processed or dispatched the order.

2. Return Window & Timeframe

• Claim Period: Any refund or dispute request must be submitted within 30 days from the date of purchase or scheduled delivery. Requests made after 30 days cannot be processed.
• Restocking Fees: GGWTB charges no restocking fees ($0.00 / free) for eligible refund or return requests.
• Return Shipping Fees: Since our catalog consists entirely of digital and virtual products, there are no return shipping costs incurred by the customer.

3. Product Exchanges

GGWTB does not support direct product exchanges. If you received an incorrect or defective digital item, we will issue a full refund or re-deliver the correct product to fulfill your original order.

4. Refund Methods & Processing Times

Once your refund request is verified and approved by our support team, funds will be returned automatically to your original payment method:

• PayPal: Processed within 24 hours.
• Credit / Debit Cards (Visa, MasterCard, etc.): Credited within 1 to 7 business days, depending on your issuing bank.
• Alternative Option: Upon customer request, compensation can also be issued immediately as a GGWTB store voucher/credit for faster re-orders.

5. Security, Fraud Prevention & Chargebacks

To ensure high-level transaction security and prevent identity theft, transactions flagged with mismatched billing/banking information will be subject to risk verification before processing. Fraudulent chargebacks will result in permanent account suspension.

6. How to Request a Refund

If you encounter any issues with your order, please reach out to our team with your Order ID and relevant proof (such as screenshots):

• Official Support Email: [email protected]
• Customer Support: Available 24/7 via Live Chat on https://ggwtb.com
• Business Address: Flat 43 Perkins House, Wallwood Street, London, England, E14 7AH

Our customer support agents will investigate and respond to all inquiries within 12–24 business hours.