Refund Policy

GGWTB does its best to provide a pleasant experience for customers when it comes to them. However, we understand that there are situations where refunds must be performed. For such situations, we have clearly stated our refund promise, policies, and procedures to avoid confusion. Below is a breakdown to help you understand the process and necessary components.

Refund Promise

In order to keep our customers happy, we have tailored our refund process to be efficient and useful for customers with genuine concerns. Such concerns may include:

Unable to complete the order on time

If we do not complete your order within the stipulated time, you can submit a refund request.

Failure on our side

You can also request a refund due to an error or failure on our side that affected your order.

Monitor refunds during active hours

To protect the security of all transactions, we mitigate the risks associated with refunds. If the customer's name does not match the information provided by the bank, the transaction is automatically marked as high risk and disabled. This approach helps us ensure that the platform is safe and secure for all users.

Refund Policy

Refunds will be processed in the following cases:

Missing essential order products

Any order that was never delivered will receive a full refund.

For partially delivered orders, we will provide a partial refund based on the amount owed.

Non-delivery

If your order is still not delivered, you are eligible for a full refund.

Partial Delivery

For partially completed orders, we will provide a partial refund for the unfulfilled portion.

Other Possibilities

Instead of a cash refund, we can also provide compensation in the form of a voucher that can be used for future purchases on our platform.

Key Considerations

If you need to cancel your order and the cancellation is not due to an error on our side, no refund will be given as per our policy.

Make sure all personal and payment information provided at the time of payment is accurate to avoid any issues or delays.

Refund Policy Process

To request a refund, please follow the instructions below:

Contact Us

Customers can contact us by forwarding an email to [email protected] or using our 24/7 live chat. Clearly state your refund and share any useful information related to your order.

Order Verification

Now that we have received the request, our team will process the order details and verify it, which we believe will happen immediately. This ensures that the refund is processed accurately.

Refunds - Time Required

The time it takes to process a refund is a dynamic number as it depends on the payment method used. For example, for payments made through PayPal, the funds will reflect in your PayPal account within a day. Credits Card refunds take 1~7 business days to be credited to your account.

At GGWTB, customer satisfaction is our primary goal. Our money back guarantee and policy is designed to ensure that there will be no questions asked in the event that a refund is required. If you have any questions or require additional support, our friendly staff are always available to assist you via email or live chat.